Return Policy

Damages and issues

Cancellation in Case of Damage: In case you received a damaged or defective product, bring it to the notice of delivery personnel immediately at the time of delivery and report a complaint to customer care at efmcbe1972@gmail.com.
Damage & defects will be assessed in 72 hours, and a solution will be provided. If in the opinion of Elite Furniture Mart, the product is broken, it may be returned/replaced, or any other corrective measure may be taken, as deemed appropriate by Elite Furniture Mart, to address the issue.
Cancellation in case of a wrong product: If the product does not comply with the specifications as per your original order, raise the issue immediately & report it to support.
For more details, please get in touch with us on our customer care number or write to us at efmcbe1972@gmail.com.

Exceptions like non-returnable items or items with return limitations

Exchanges and refunds

If you are eligible for any refund, the same shall be given to you as per the following guidelines:

All refunds & replacement process initiation shall be subject to pick up of all canceled items from your/customer's premises.
Post receiving the products back to the warehouse, a refund shall be initiated within 7-10 days.
Refunds will be initiated via NEFT.
Depending on the orders, the processing charges might be deducted.

The product comes with a 1-year warranty which covers manufacturing defects, inherent termite and borer issues.
This limited warranty does not apply to:
- Small cuts, scratches, or damage during the cleaning process
- Damaged caused by the incorrect installation of a product
- Cracks during the random displacement
- The product kept in contact to direct sunlight and water, resulting in the decaying of wood
With time solid woods are encountered by minor cracks, called checks, which are not included in faults and warranty as these checks do not hamper the life of a product.
As per the industry standards, unevenness up to 5 mm can happen because of the difference in surfaces and floor levels. In that case, there is no warranty.
There is no warranty on upholstery/coverings/cushion covers.